A business is always a risk. In today’s world, businesses have come a long way from what they used to be a few decades ago. Thanks to the developments in the telecommunication industry our businesses are now spread across the globe. With businesses expanding at such a rate, it is always important to maintain the same standards of quality. This is something that many expanding businesses face. The bigger you get, the harder it becomes for a company to maintain consistent quality. Once the quality goes down in a business, the business will ultimately crash and burn. The answer to this dilemma is to make the business a process based business. Once the processes are in place, regardless of who, what, where or when becomes immaterial. It is simply a matter of following the process. Introducing the process based approach to a company can sometimes be difficult, especially if all the people are new to the concept. Here are some tips on how you too can introduce the process based approach to your company as well.
Figure out the processes
The first order of business when it comes to introducing a process based approach is to identify the processes. This is something that should be done for every process. If you have a cigarette making business, you should have a process right from the stage of operating the tobacco cutters up to the point where the cigarettes are packed. In addition, it is also important to identify the processes in support services like HR, finance and quality assurance. Every single step of all processes need to be identified, including any possible deviations and how to deal with such deviations as well.
Write them down
Once you have identified the processes, the next step is to write them down. This means that each activity will be done according to the written procedures. This way, if a new employee joins the company, all he has to do is to read the procedure manual to know how to operate the tobacco cutters. All processes need to be documented, reviewed and approved. Make sure that the same person does not do the writing, reviewing and approving.
Now you have written procedures in your hands. Now is the time to teach your employees about the procedures. Chances are that your employees already know the processes, but it is always best to initiate the processed based approach with appropriate training.
Once you have trained your people and the processes are being followed, it is also important to monitor the progress of the processes. In order to do this, the processes need to be audited by an internal auditing team. Any non-conformities should be considered as chances for improvement.